Welcome to LETTER. This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you access or use our services/products. It does not apply to the practices of companies we do not own or control or people we do not manage. We collect various types of Personal Information from our users and use it internally in connection with our services/products to personalise, provide, and improve our services, enable user account setup, contact you, allow other users to contact you, fulfill your requests for certain products and services, and analyse your use of the services/products. In some cases, we may also share Personal Information with third parties, but only as described in this Privacy Policy.

Information Collection (Provided / Collected Automatically)

Non-Personal Information When you visit our platform, we may track, collect, and aggregate Non-Personal Information such as which pages were visited, the order and time of visits, and which hyperlinks were clicked. We also collect information from the URLs through which you connected to our platform. This may involve logging your IP address, operating system, and browser software. Although such information may not be considered personally identifiable, based on local laws, we may determine your Internet Service Provider and the geographic location of your connectivity point. We collect this information to track the total number of visitors in aggregate form and to identify the type of web browser and operating system used by visitors. This allows us to continuously improve our platform and services.

Personal Information If you choose to register and are 18 years of age or older, we will collect and process the following Personal Information:

1. Information you provide by filling in forms, such as name, email address, mailing address, phone number, financial information via third-party payment gateways, unique identifiers, preferences, transaction history, login details, working goals, salary information, and similar personal information.
2. Information you provide when you write directly to us, including emails.
3. Information you provide by writing on our blogs.
4. Information you provide by filling out surveys, signing up for programs, updates, and events.
5. Information you provide by participating in public forums.
6. Information you provide by subscribing to our newsletter.
7. Recordings of calls with users showing interest in our programs.

We may collect additional Personal Information from you in conjunction with assignments, exams, and other assessments related to our online courses. This may include verification of your identity, monitoring your performance during exams, and other related activities.

Third-Party Service Providers / Vendors / Affiliates

We may receive your information when you access or log in to a third-party site (e.g., Facebook, WhatsApp) from our platforms or when you respond to our ads on such third-party platforms. The information we obtain from these third parties depends on their privacy policies and your settings regarding what information you have consented to share with them.

We also enter into arrangements with third parties to serve ads on our behalf across the Internet. These third parties may collect or store information about your visits to our platform and your interaction with our products and services. This information is collected using pixel tags and is not shared with third parties except as described in this policy.

We employ third-party sales and marketing affiliates who may collect your information through their channels and share it with us based on your interest in our programs.

Agents

We employ other companies and individuals to perform tasks on our behalf and need to share your information with them to provide products or services to you. For example, we may use a payment processing company to process credit card transactions. Our agents do not have the right to use the Personal Information we share with them beyond what is necessary to assist us.

Cookies and Technology

We automatically receive and record information on our server logs from your browser or device, including your IP address, device identification, cookie information, browser type, and the page or feature you requested. We use cookies to recognize your browser or device and to track how you use our services. You can change your browser settings to prevent or limit the acceptance of cookies, but this may affect some features of our services.

International Users

This site is operated in India. If you are visiting from other regions with different data collection laws, you consent to the transfer and use of your personal data in India as described in this Privacy Policy. You are responsible for compliance with local laws if you access our site from outside India.

Retention of Information

We retain Personal Information for as long as you are a registered user of our products and services and as permitted by law.

Use of Information

We use the information we collect to provide information about our programs and other services, respond to your inquiries, send you updates, and for other purposes described in this policy. We use Personal Information to manage and process program-related activities, such as tracking attendance and progress, administering exams, and verifying identities. We may also use your image and likeness for marketing purposes.

Sharing of Data

We do not rent or sell your Personal Information. We may share your information with third parties under strict confidentiality agreements and as described in this policy. We may anonymize your Personal Information for analysis and provide aggregate usage information to our partners.

Affiliate Businesses

We may share your data with affiliated businesses to provide products or services in connection with our services. These affiliates may use your data according to their policies, so please review them before engaging in transactions.

Business Transfers

If we are involved in a business transfer, such as a merger or acquisition, your Personal Information may be transferred to the new owner.

User Profiles and Submissions

Certain user profile information, such as your name, contact details, and any content you upload, may be displayed to other users. Your account privacy settings allow you to limit what information is visible to others. Remember that any content you disclose in public areas of our services becomes publicly available.

Protection of Company and Others

We take reasonable precautions to protect your Personal Information from unauthorized access. However, we cannot guarantee complete security. We reserve the right to access, read, preserve, and disclose any information necessary to comply with laws, enforce agreements, or protect the rights and safety of our company, employees, and users.

Children’s Privacy

Our platform is not intended for use by minors. We encourage parents to supervise their children’s online activities. If we inadvertently collect information from minors, we will delete it upon notification.

Mailers

We may send direct mailers to your provided address. You can opt out of receiving mailers via links at the bottom of each mailer. We analyze visitor activity to improve our services and maintain confidentiality.

Use of Data

Your account is protected by a password. You are responsible for preventing unauthorized access by choosing and protecting your password. We cannot guarantee complete security due to potential factors like unauthorized entry or hardware/software failure.

Changes to the Privacy Policy

We may update this Privacy Policy to improve our services. We will notify you of changes via email or notices on our websites. Continuing to use our services after changes are posted indicates your agreement to the changes.

Legal Disclaimer

We reserve the right to disclose your Personal Information as required by law and when necessary to protect our rights or the rights of others.

Feedback

If you have questions or concerns about our Privacy Policy, please contact us at enquiry@letter.academy.